Reference

How We Protect Your Account and Payment Information

Your account data, deposit history and personal details are encrypted and stored securely on our servers.

Encrypted account securityLocal payment data protectionYour access and deletion rights
aman77 How We Protect Your Account and Payment Information
REACH OUR TEAM

Contact Us About Your Privacy

Live Chat Support Our support team is available via live chat inside your account lobby from 09:00 to 23:00 WIB daily. Ask questions about data access, deletion requests or privacy concerns and we'll respond within one hour.
Email Privacy Requests Send formal data access or deletion requests to [email protected] with your account username and registered email. We'll confirm receipt and process your request within 14 calendar days.
Account Settings Update your personal information, notification preferences and privacy settings directly in your account profile. Changes take effect immediately and are logged for your security.
HOW WE PROTECT YOU

Security, Cookies and Your Control

Bank-Level Encryption

All data in transit between your device and our servers uses TLS 1.2 encryption. Your deposit confirmations, withdrawal requests and account statements are stored in encrypted databases accessible only to authorised staff.

Cookies and Tracking

We use session cookies to keep you logged in and analytical cookies to count visitors and measure page load times. Marketing cookies are only set where local law permits and you can disable them in your browser settings without affecting your account.

Two-Factor Authentication

Enable optional 2FA on your account via your phone number or authenticator app. When active, any login from a new device requires a one-time code sent to your registered phone.

Data Retention Schedule

Active account data — your deposits, game history, personal details — stays in our main database as long as your account is open. After closure, we retain records for seven years to satisfy legal and fraud-prevention requirements.

Third-Party Processors

Your payment data is processed by our licensed payment partners who handle DANA, OVO, GoPay and QRIS transactions. We share only the minimum information needed to complete deposits and withdrawals; partners are contractually bound to protect your data.

Your Right to Access

You can request a complete copy of your personal data held by aman77 at any time. Submit a formal request via email to [email protected] and we'll deliver a machine-readable file within 14 days.

Privacy Policy Questions Answered

We use your email to send account notifications, deposit confirmations and withdrawal alerts. Your phone number is used for optional two-factor authentication and account recovery if you forget your password. We never share your contact details with third parties except where required by local law.

Yes. Send a formal deletion request to [email protected] with your username and registered email. We'll anonymise your active account data within 14 days. Archived records required for legal compliance are retained for seven years after account closure.

Payment transaction IDs and amounts are logged for audit and dispute resolution. The actual card or wallet credentials are never stored on our servers — they're processed directly by the payment provider. Your transaction history is visible in your account dashboard.

We send promotional emails only to addresses that opted in during account setup. You can unsubscribe from marketing emails at any time via the link in the email footer or by updating your notification settings in your account profile.

Only authorised support staff in our Denpasar office and customer-service team can view your data, and only to resolve disputes, verify withdrawals or respond to your requests. Access is logged and reviewed regularly for security.

Active session logs and game history are kept for one year for fraud detection and account security. After that, we retain anonymised game statistics only. Your personal account details remain active as long as your membership is open.

We comply with all applicable Indonesian data-protection regulations where local law permits. Our privacy practices are reviewed annually by our compliance team. If you have concerns about our practices, contact our support team or [email protected].